ORDER STATUS & CONFIRMATION
Once we receive an order from you, its status will show as "Processing". You will be sent an email confirming your purchase, detailing the item/s chosen and the total cost of your transaction. Since this forms your proof of purchase, we would advise you to print out a copy of this email, as it will be required in the event of a return. Once your order has been processed, it's status will change to "Complete", where upon your goods will be shipped out to you. You can check on the status of your order at any time, by logging in to your customer account, providing you have registered one. If you have any further questions, regarding an order you have placed with us, please send us an email or call us.
DELIVERY OPTIONSFree Delivery
If the total value of the goods you have ordered exceeds £250, you will be entitled to free delivery. This option only appears during the checkout process, if your order meets the stated minimum criteria. Please note that ONLY UK mainland residents are eligible for this offer.Standard Delivery
Our standard delivery service takes 2-3 working days and is delivered by Royal Mail second class post. If you wish to receive your goods sooner, you can elect for first class post. Other options such as Royal Mail's 1st or 2nd Class 'Signed & Tracked' service or Parcel48 (UK only) for items over 2kg are available. Customers within the EU and who are not resident in the UK, may have to allow up to 7 days delivery. Outside of the EU, please allow up to 14 days.Global Shipping
When placing an order with us as an overseas customer, you can choose the shipping option that best suits your needs. Note that if your order exceeds 2kg in weight, please contact us as we will have to arrange a courier service to ship your order. In this instance we will provide you with a quote including the original cost of the goods, which can be paid directly into our PayPal account, should you choose to proceed with your order, prior to shipping. If you have any further queries regarding delivery options, please send us an email or give us a call.Additional Notes (Overseas Customers)
Depending on your nation's customs regulations, your order may be subject to import duty or local taxes, by the relevant authorities. Stainless Classics is not responsible for these additional fees, so we would advise you to check if they're applicable to you, and make provisions accordingly.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must include proof of purchase, that is to say your original email order confirmation so that we can verify the transaction.Refunds
Once we receive your item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund having inspected the item. If your return is approved, we will authorise a refund to the relevant account, used to make the original payment. In other words your PayPal account. Your refund may take a few days to appear in your account. If for any reason your refund has not been credited to your account after 7 working days, please call us and we can look into the matter further for you.Return Shipping Costs
You will be responsible for paying your own shipping costs when returning an item to us. Return shipping costs are non-refundable. However, any refunds we authorise will always include any shipping costs levied when you purchased the item/s. Please note that any returned item must be sent using Royal Mail to the address as shown on the Contact Us page. If you are sending goods back to us from overseas, please email or call us for further instructions.
If you are not entirely satisfied with your purchase, we're here to help. If you have any further questions on how to return your item/s to us, please get in touch.